Last updated: 16 October 2026
1. About Tekcom
Tekcom Enterprises Limited operates tekcom.co.ke. These terms explain the conditions for ordering products and services from us. Please read them together with our Return Policy and Privacy Policy.
2. Product information
We aim to provide accurate product descriptions, specifications, prices and availability. Please check the model, specifications and compatibility before ordering, and contact us if you need help choosing a product.
If we discover an error affecting your order, we will explain it and obtain your agreement before proceeding with a correction or alternative. We will not substitute a different product without your consent.
3. Prices and payments
Prices are displayed in Kenyan shillings (KES). Applicable taxes, delivery charges and the total payable will be confirmed before payment.
Use the payment options provided at checkout or confirmed through Tekcom’s official contact channels. Please retain your order confirmation and payment receipt.
Changes to prices do not retrospectively change the agreed price of an accepted order.
4. Orders and availability
Orders are subject to stock availability. Please provide accurate contact and delivery details so we can process your order and communicate with you.
If we cannot fulfil an order, we will contact you to discuss an alternative or refund. Any alternative requires your agreement. Payments for unavailable items and any related delivery charges will be refunded if the order cannot proceed.
5. Delivery and collection
Delivery charges and estimated delivery times depend on your location and the products ordered. We will communicate these before payment.
Delivery estimates may be affected by stock availability, order processing, courier schedules or other delays. We will inform you of significant changes affecting your order.
Please check the items received against your order and contact us promptly about missing, incorrect or damaged goods.
6. Cancellations, returns and refunds
Contact us as soon as possible if you need to change or cancel an order. We will confirm whether processing or dispatch can be stopped.
Eligible unused items may be returned within seven days of purchase, subject to the conditions and exclusions in our Return Policy:
https://tekcom.co.ke/return-policy
For damaged or defective items, please contact us promptly with your order details and, where possible, photographs showing the issue.
Our return periods and exclusions do not remove any rights or remedies available under applicable Kenyan consumer law.
7. Product warranties and support
Manufacturer warranty periods and conditions vary by product. Please check the relevant product information or contact us for the warranty details before purchasing.
Retain your proof of purchase for warranty requests. We will explain the applicable assessment, repair or replacement process when you contact us.
Manufacturer warranties are additional to your applicable legal rights.
8. Privacy
Our Privacy Policy explains how we collect and use personal information when you browse, order or contact us:
https://tekcom.co.ke/privacy-policy
9. Applicable law and updates
These terms are governed by the laws of Kenya. Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded or limited.
We may update these terms for future orders. Updates will not retrospectively change the terms agreed for an existing order.
10. Contact us
For order enquiries, cancellations, returns, warranty support or complaints, contact:
Tekcom Enterprises Limited
Old Mutual Building, Kimathi Street, Nairobi, Kenya
Email: sales@tekcom.co.ke
Telephone: +254 799 416 955
Website: https://tekcom.co.ke/