Last updated: 16 October 2026
1. Who we are
Tekcom Enterprises Limited operates tekcom.co.ke. This policy explains how we handle personal information when you browse our website, place an order, create an account or contact us.
2. Information we collect
We collect information you provide, including your name, telephone number, email address, billing and delivery addresses, account details, order information, payment references and messages about enquiries, returns or warranties. We may also collect company and invoicing details where relevant to your purchase.
Our website and service providers may collect technical information, including IP addresses, browser and device information, cookie identifiers, pages visited and interactions with our website or advertisements.
3. How we use your information
We use personal information to process orders and payments, arrange delivery, manage customer accounts, respond to enquiries, provide after-sales support, prevent fraud, maintain website security and understand how our website and advertising perform.
Depending on the purpose, we process information to fulfil an order or take steps you request before purchasing, comply with legal obligations, pursue legitimate business interests where these do not override your rights, or act on your consent where required.
Information needed to fulfil your order must be provided for us to complete that service. Optional marketing choices do not affect your ability to buy from us. You can opt out of promotional messages by following any instructions in the message or contacting us.
4. When we share information
Where necessary for the purposes above, we may share relevant information with payment providers, delivery partners, website hosting and IT providers, analytics and advertising providers, and manufacturers or authorised service centres handling warranty claims. We may also disclose information where required by law.
We do not sell customers’ personal information.
5. Cookies, analytics and advertising
Cookies and similar technologies help operate functions such as shopping carts, customer sessions and website security. We use Google Analytics to understand website activity. When enabled, Google Ads tools may help measure advertising results and show relevant advertisements, depending on your settings and any required permissions.
These services may receive information such as your IP address, page URLs, cookie identifiers and interactions. Where consent is required, we seek it for the relevant processing.
You can manage cookies through your browser and use any privacy controls offered on our website. Blocking essential cookies may affect shopping or account functions. You can manage Google ad personalisation at https://adssettings.google.com/.
Learn how Google uses information at https://policies.google.com/technologies/partner-sites.
6. Retention, security and international processing
We retain personal information only for as long as necessary for its purpose, including applicable accounting, tax, warranty and legal requirements. Retention depends on the type of information and the reason it is held.
We use appropriate technical and organisational safeguards to protect personal information. Providers such as Google may process information outside Kenya. Transfers must have the safeguards or other lawful grounds required by applicable Kenyan data protection law.
7. Your rights
Subject to applicable law, you may request access to your information, correction of inaccurate information, deletion, restriction of processing or data portability. You may also object to processing and withdraw consent where processing relies on it. Withdrawal does not affect processing lawfully carried out before withdrawal.
Contact sales@tekcom.co.ke to make a privacy request. We may need to verify your identity before responding. You may also complain to Kenya’s Office of the Data Protection Commissioner at https://www.odpc.go.ke/.
8. External services and policy updates
External websites and services, including WhatsApp and payment platforms, have their own privacy policies. We may update this policy as our services or practices change. The latest version will appear on this page with its updated date.
9. Contact us
Tekcom Enterprises Limited
Old Mutual Building, Kimathi Street, Nairobi, Kenya
Email: sales@tekcom.co.ke
Telephone: +254 799 416 955
Website: https://tekcom.co.ke/